Privacy Policy – bwt365 Data Protection Pakistan

01 Who We Are

bwt365 ("we", "us", "the platform") operates the online entertainment platform available at bwt365.win, which offers sports betting, live casino, slots, fish games and related services primarily for adult players in Pakistan. This Privacy Policy applies to all data collected through the bwt365 website, mobile application and any related services or communications.

By creating an account or using any feature of the bwt365 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not use the platform.

This policy should be read alongside our Terms and Conditions, which together form the complete agreement governing your relationship with bwt365.

02 Data We Collect

bwt365 collects only the data that is necessary to operate your account properly, process your transactions and keep the platform safe for all users. The categories of personal data we collect are outlined below.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information or political opinions unless you voluntarily provide such information in a support communication , in which case it is used solely to resolve your query and is not stored beyond what is necessary.

03 How We Use Your Data

bwt365 uses your personal data for the following specific purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account Creation and Management: To register your account, verify your identity and maintain your player profile on the bwt365 platform.
• Processing Transactions: To process PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards, and to process withdrawal requests back to your registered payment method.
• Platform Security and Fraud Prevention: To detect and prevent fraudulent activity, multiple account registrations, money laundering and other prohibited behaviour as outlined in our Terms and Conditions.
• Customer Support: To respond to your queries, resolve disputes, investigate complaints and provide you with assistance relating to your account or transactions.
• Bonus and Promotion Management: To verify eligibility for bonuses, track wagering requirements and ensure fair use of promotions.
• Platform Improvement: To analyse aggregated usage patterns and improve the overall experience, game selection and features available on bwt365.
• Legal and Compliance Obligations: To comply with any applicable legal obligations, including responding to lawful requests from authorities where required.
• Marketing Communications: To send you information about promotions, new games, cricket betting markets and other offers — but only where you have not opted out of such communications.

04 Who We Share Your Data With

bwt365 does not sell, rent or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Payment Processors: Your financial data is shared with payment service providers such as JazzCash, Easypaisa and Raast operators, as well as card payment networks, solely to process your deposit and withdrawal transactions in PKR.
• Identity Verification Services: Where KYC (Know Your Customer) verification is required, your identity documents may be passed to a third-party verification service provider operating under strict data handling obligations.
• Game Providers: Your account identifier and gaming session data may be shared with third-party game studio providers to deliver casino games, slots and fish games. These providers are prohibited from using your data for any purpose other than delivering the game service.
• Technology and Infrastructure Partners: Service providers who host, maintain and operate the bwt365 platform infrastructure may process your data as part of their services, under contractual data processing agreements.
• Legal Authorities: If required by law or in response to a valid legal request from a competent authority, bwt365 may disclose your personal data. We will only do so to the extent legally required and will not disclose more information than is necessary.
• Fraud Prevention Networks: In cases of suspected fraud, money laundering or serious terms violations, relevant data may be shared with fraud prevention organisations or industry bodies to protect players and the platform.

All third parties with whom we share your data are required to handle it securely and in accordance with applicable data protection standards. They are not permitted to use your data for their own independent marketing or commercial purposes.

05 Payment Data and PKR Transactions

When you make a deposit or withdrawal on bwt365 using JazzCash, Easypaisa, Raast, a bank transfer or a debit or credit card, certain financial information is collected to process the transaction. bwt365 handles this data with extra care given its sensitive nature.

• Full card numbers are never stored on bwt365 servers. Card payments are processed directly through certified payment gateways, and only a masked reference (last four digits) is retained for your account records.
• JazzCash and Easypaisa mobile wallet transactions are processed via their respective APIs. bwt365 stores only the transaction reference number and the amount, not your full wallet credentials.
• All PKR transaction records are maintained for a minimum period as required for financial record-keeping and fraud investigation purposes.
• bwt365 may request screenshots or confirmation of a payment method as part of a routine verification check, particularly before processing a first withdrawal or a large withdrawal amount.

06 Cookies and Tracking Technologies

bwt365 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences and understand how players use the site so we can improve it over time.

• Essential Cookies: These are required for the platform to function. They manage your login session, maintain your account security and remember your language or currency preference. The platform cannot operate correctly without these cookies.
• Analytics Cookies: We use aggregated analytics data to understand which pages are visited most often, how long players spend on different sections, and where users encounter issues. This data is not linked to individually identifiable players.
• Preference Cookies: These remember choices you have made — such as your preferred sports category or notification settings — so you do not have to re-enter them on your next visit.
• Security Cookies: Used to detect unusual activity, such as a login attempt from an unrecognised device or location, and to help prevent account takeover.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the platform and may prevent you from logging in or completing transactions. Non-essential cookies can be disabled without affecting core platform access.

07 Data Retention

bwt365 retains your personal data for as long as your account is active and for a reasonable period after account closure, to fulfil our legal and contractual obligations. The specific retention periods applicable to different categories of data are as follows:

• Account and identity data is retained for the duration of your account and for a minimum period after closure to comply with financial record-keeping requirements and to handle any post-closure disputes.
• Transaction records in PKR — including deposits, withdrawals and betting history — are retained for a minimum of five years from the date of the transaction to support fraud investigation and financial compliance.
• Support communications are retained for up to two years from the date of the last interaction in the relevant support thread.
• Verification documents such as CNIC copies or payment screenshots are retained for as long as necessary for compliance, and are securely deleted once retention obligations are fulfilled.
• Technical and device data such as IP address logs and session records are typically retained for ninety days.

When data is no longer required and the retention period has passed, bwt365 securely deletes or anonymises the data so that it can no longer be linked back to you as an individual.

08 Data Security

bwt365 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure.

• All data transmitted between your device and the bwt365 platform is encrypted using TLS (Transport Layer Security) to prevent interception.
• Personal data stored in our systems is encrypted at rest. Access to production data is restricted to authorised personnel only, and access is logged and monitored.
• Passwords are stored using strong one-way hashing algorithms. bwt365 staff cannot see your password in plain text.
• Payment data is handled exclusively through PCI-DSS compliant payment processors, ensuring card and wallet transaction data meets industry security standards.
• We conduct regular internal security reviews and work with external security specialists to identify and address vulnerabilities before they can be exploited.

While bwt365 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials with anyone, and contact support immediately if you notice any suspicious activity on your account.

09 Your Rights Over Your Data

As a player registered on bwt365, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the details in Section 13.

• Right of Access: You can request a copy of the personal data that bwt365 holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to Correction: If any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. You can update basic contact information directly within your account settings.
• Right to Deletion: You can request that bwt365 deletes your personal data. We will honour this request where we are not legally obligated to retain the data for compliance or fraud investigation purposes. Note that deleting your data will require closing your account.
• Right to Restrict Processing: In certain circumstances — for example, if you dispute the accuracy of data we hold — you can ask us to restrict processing of your data while the matter is being resolved.
• Right to Object to Marketing: You can opt out of receiving promotional communications from bwt365 at any time by contacting support or using the unsubscribe option included in any marketing message.
• Right to Data Portability: Where technically feasible, you can request a copy of the data you have provided to bwt365 in a structured, machine-readable format.

10 Minors and Under-18 Protection

bwt365 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on bwt365 requires users to confirm they are 18 years of age or older, and we may require age verification documents at any point.

If we become aware that personal data has been collected from a minor, we will immediately suspend the relevant account, delete the data collected from that individual, and retain only the minimum records necessary to prevent re-registration. If you believe a minor has registered on bwt365, please contact our support team immediately so we can investigate and act promptly.

11 Marketing Communications

From time to time, bwt365 may send you information about promotions, bonus offers, new game releases, cricket betting events such as PSL matches or T20 internationals, and other platform news. These communications are sent only to registered players who have not opted out of receiving them.

• Marketing messages may be sent via SMS to your registered mobile number, or via in-app notifications if you have the bwt365 app installed.
• You can opt out of marketing communications at any time by contacting our support team and requesting removal from marketing lists.
• Opting out of marketing does not affect transactional communications — we will still send you messages about your deposits, withdrawals, account security and support responses, as these are essential to operating your account.

12 Changes to This Privacy Policy

bwt365 may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their account inbox or registered contact details.

We encourage you to review this Privacy Policy periodically. Continued use of the bwt365 platform after any update constitutes your acceptance of the revised policy. If you have concerns about a change, please contact our support team or, if you do not wish to accept the updated terms, you may request account closure.

13 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how bwt365 handles your personal data, please contact our support team through the following channel: